FAQ
My Sirve order
Here you will find the most common questions regarding your SiRVE order:
I just placed an order on your website, how do I know if it went through?
You will receive an order confirmation to the email you added when placing your order, if you can't find the email, please check your junk mail as well. If you haven't received your order confirmation within 24 hours, please contact our Customer Service at sirveonline@gmail.com
Can I pre-book a product that are sold out? What happens if I like items from the original collection / items which are sold out?
Once an item is sold out, it will appear as such on our SiRVE website. You can notify us which items you liked and we will do our best to restock popular SiRVE products. You cant pre-book a product that is sold out, but you can use our email address sirveonline@gmail.com to let us know which items you would like or would like to see in the upcoming collections. Once we restock most popular collections, then we will let you know when the product is back in stock. If you cant sign up, that means that the product will not come back.
Return policy?
Please read our return policy provided at the bottom of our SiRVE website page. Terms and conditions apply.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
Returns will not be granted once an item was purchased on sale.
I have an alternative question / concern?
Reach out to us at any time at sirveonline@gmail.com to clarify any concerns or alternative questions.
Can I track my order?
Yes. You will receive a shipping confirmation via email with the tracking information when your package has left our warehouse.
Note that it can take up to 48 hours for the tracking to be updated. Reach out to us at any time at sirveonline@gmail.com to clarify any concerns or alternative questions.
How long will delivery take?
Shipping will be calculated at the checkout point in your cart. Standard shipping takes up to 5 Business with the exception of holidays.
What do I do if a garment is defective?
We strive for all our products to be of the highest quality. If an item in your order appears to be defective, we request that you file a complaint as soon as the item arrives, unworn, unwashed and in its original packaging. In the email, we ask you to describe the experienced defect in detail, let us know what product the complaint refers to, send us pictures where the referred problem is shown. Provide us with the size, colour and product description. Our SiRVE team will do our best to respond to your email as soon as possible.
When will our next collection be available?
At SiRVE we are always busy designing new and innovative collections to add to our fashion forward performance pieces. We are currently working on new designs. Sign up to our email to receive new and exclusive access to our latest design drops.